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08
January 2000
Quote of the week:
- "It is not economical
to go to bed early to save the
candles if the result is
twins"
- Chinese proverb.
Recommended book of the week:
- Do What You Love, The Money
Will Follow
- Marsha Sinetar
- Published by Paulist Press
Website link of the week
- www.ozemedia.com
Phil Wiley’s ‘All The
Secrets’ weekly newsletter
helps keep you up to date with
the latest developments in
internet marketing.
This week’s customer
service "Touchstone".
Brochure racks.
Having a great brochure is
one thing, having it accessible
for your customers is another.
Brochures, like business
cards, are of little value if
they are not in the hands of the
people you wish to do business
with you. So priority number one
is to get them from the printer’s
carton to your customer’s
hands as quickly as possible.
Achieving this objective is not
helped if your customers can’t
locate the brochure they are
looking for.
Travel Agents, particularly
the larger franchise groups, are
a good example of how to display
brochures. I mention the
franchise groups as generally
their respective franchise
agreements include specific
requirements for the style,
design and amount of brochure
racks that must be included in
the office layout. These
organisations know the value of
investing in quality brochure
racks.
Development in the molded
acrylics industry has lead to
the availability of high
quality, highly functional
brochure racks at an affordable
price. The great thing about
acrylic is that it can be cut
and shaped to fit any location.
Acrylic racks can also be built
to any size from smaller DL and
A4 counter top stands to larger
free standing or wall display
brochure racks whose size is
only limited by your
imagination. The ultimate size,
style and design of the racks
are determined by both the size
and quantity of the brochures
they are to contain and also by
the choice of location.
Countertop stands are ideal
for smaller brochures. These can
be placed adjacent to where
customers stand completing their
business transaction or to one
side of the front of desks where
customers are seated. These mini
brochure racks are also ideal
for placement in other places of
business as it is important not
to limit displaying your
brochures within you own four
walls.
If you are in the Pizza
business, why not have a
brochure rack in each of your
local video stores, or vice
versa if you own a video store
making sure you include all the
fast food outlets in your
vicinity. If you are in the
automobile accessory
manufacturing or distribution
business, your brochures should
be in every car dealership in
town. A good exercise for you
and your team is to brainstorm
what complementary businesses
could ideally display you
brochures. Reciprocating with an
offer to display theirs makes
this exercise a relatively
simple task.
Supplying a professional
quality brochure rack will also
assist in the prominent display
of your wares. A client who is
in the Domestic Water Bore
drilling business achieved
outstanding success when we
designed and distributed a small
A5 sized countertop acrylic
stand to dozens of suburban
hardware stores. The two colour,
single sided, one page brochure
simply listed ‘six great
reasons to install your own
water bore" along with a
1800 free call number and
contact details. Business
boomed.
Having great brochure racks
are however of little
consequence if they are not kept
stocked with current brochures.
Keeping them stocked is not
generally a problem if the rack
is in regular view on your desk
or on your office walls.
Maintaining inventory in
brochure racks located elsewhere
requires constant monitoring or
an arrangement with others to
keep them stocked.
The success of great
brochures is multiplied many
times if displayed in high
quality professional brochure
racks.
Many happy customer returns!
Graham Harvey APS
Next week: Staff Uniforms.
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